Refund Policy

Last updated: 25 June 2026

1. Monthly Subscriptions

• Renew automatically each month
• You may cancel at any time in Settings > Billing
• Cancellation takes effect at the end of the current billing period
• You retain full access to the features until the end of the paid period
• After the period, the account automatically reverts to the Free plan
• There is no partial refund for mid-month cancellations

2. Annual Subscriptions

• Billed once a year (25% discount vs. monthly)
• 14-day right of withdrawal: You may request a full refund up to 14 days after the initial payment or annual renewal
• The refund is processed within 10 business days to the original payment method
• After 14 days, cancellation takes effect at the end of the annual period
• The account is migrated to the Free plan at the end of the period

3. How to Request a Refund

Send an email to elizeucarlosc@gmail.com with:

• Subject: "JobCV Refund"
• The email associated with your account
• Reason for cancellation (optional feedback — it helps us improve)

We process the request within 5 business days.

4. Special Cases

4.1 Improper Charge

If you were charged improperly (e.g., after a confirmed cancellation), contact us immediately. We will refund the improper charge in full.

4.2 Service Unavailable

If the service is unavailable for more than 48 consecutive hours, you may request a credit proportional to the period of unavailability.

4.3 Plan Upgrade

When upgrading (Free → Pro, Pro → Premium):

• The new plan takes effect immediately
• You receive a pro-rata credit for the remaining time on the previous plan
• Example: if you switch from monthly Pro (€20) to monthly Premium (€59) mid-month, you pay €59 - (10 days of Pro) ≈ pro-rata credit

4.4 Plan Downgrade

When downgrading:

• The current plan remains in effect until the end of the billing period
• The new (lower) plan takes effect in the following cycle
• There is no refund for the difference

5. Free Plan

• Free of charge — there are no charges
• You may upgrade to Pro or Premium at any time
• When upgrading, the new plan takes effect immediately

6. Exceptions

We do not issue refunds in the event of:

• Violation of the Terms of Service
• Fraudulent or abusive use of the platform
• Subscriptions paid with fraudulently obtained funds
• Refund requests beyond the 14-day period (annual subscriptions)

7. Contact

Email: elizeucarlosc@gmail.com

We respond within 48 business hours.